Welcome to Al Hamd Rugs. We are committed to providing high-quality handmade rugs, runners, and home décor products. Please read our Return & Refund Policy carefully before making a purchase.
Returns
We accept returns within 14 days of the delivery date.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order confirmation is required.
Non-Returnable Items
The following items are not eligible for return or refund:
- Custom-made or personalized rugs
- Custom size orders
- Clearance or sale items
- Products damaged due to improper use, washing, or handling by the customer
- Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To process your claim, please provide:
- Order number
- Clear photographs of the product
- Photographs of the packaging
After verification, we will arrange a replacement or issue a full refund where applicable.
Refund Process
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5–10 business days.
Refunds will be issued to the original payment method used during purchase.
Original shipping charges are non-refundable unless the return is due to our error.
Return Shipping
Buyers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
We recommend using a trackable shipping service and retaining proof of shipment.
Order Cancellation
Orders may be canceled within 24 hours of purchase.
Custom or made-to-order products cannot be canceled once production has started.
Contact Information
Al Hamd Rugs
Agra, Uttar Pradesh, India
Email: info@alhamdrugs.com
Phone/WhatsApp: +918923253945
If you have any questions regarding returns or refunds, please contact our customer support team. We will be happy to assist you.
